Raising Concerns about our Services

Customers may raise concerns through various methods such as phone calls, visits, letters. Specific clinical or technical queries should be via the appropriate Laboratory Manager or Duty On-Call Biomedical Scientist (whichever is most appropriate) – see Department Contacts for details.

Alternatively, you may contact our patient relations team. Please visit the UHB website for details of how to raise a concern via this route: https://www.uhb.nhs.uk/get-in-touch/give-feedback/make-a-complaint/